FAQ

SHOWROOM

No, sorry, we don't have a showroom currently

AFTERPAY

Yes, Afterpay will appear as a payment option in checkout

PO BOX / PARCEL LOCKER

We don't deliver to PO Boxes or Parcel Lockers Currently

DELIVERY NOTIFICATIONS 

Calling ahead is not currently available with our courier services. However, emails are sent as your item is scanned into each depot & once on board for delivery. Emails are usually sent as your item is scanned but sometimes emails can take half an hour to two hours to formulate. Your consignment number & tracking link also allows you to keep an eye on your tracking. Once your order has been processed & your tracking details are ready, we will be keeping you updated via email

TRADE ACCOUNTS

Yes, for registered businesses looking to purchase volume, we offer trade discounts. Please email us, enquiries@lostdesignsociety.com

HOW LONG TO MY ORDER SHIPS

Our average estimated dispatch time for our rugs is 1 - 3 working days (homewares are 3 - 5 working days & furniture is 3 - 7 working days).