Returns & Refunds
Every customer is very important to our community, if there is anything not covered here, please don't hesitate to get in touch with your query.
Our average estimated dispatch time is 0 - 3 working days. Some collections can experience delayed dispatch during peak periods.
Due to shipping large items Australia wide at competitive prices, we don't currently offer a re-delivery service. Therefore, if you are not likely to be home at the time of delivery, PLEASE CONSIDER WORKPLACE as a delivery option or advise we have permission to AUTHORITY TO LEAVE. This can be added to the notes section of your order when checking out.
We currently apply a rural shipping charge to some remote areas (calculated in checkout - prior to payment). Some rural areas we may not be able to send to & we might need to refund your order.
Returns & Refunds:
If you change your mind after a purchase & your item is still in brand new condition & packaging, we will accept returns if we notified within 5 working days. We will need to charge a return shipping fee & will provide you with a store credit / refund.
In some cases, we may need to charge a restocking fee - please contact us for further details.
Should you receive a faulty or damaged item, we will offer you a choice of a refund, replacement or credit & we will arrange shipping. Please send photos to help us understand your concern.
Cancellation of Orders:
LDS may need to cancel your order if we are unable to provide you with your order. We will contact you should this occur.
Damaged in Transit:
Please contact with photos of your damaged packaging and items. We will investigate your concern and we will offer the best remedy dependent on circumstances, which include: repair, replacement, return, refunds or store credit / partial store credit.
We will not disclose any of our customer's privacy information. Customer information will only be used for the functioning purposes of our website/business and if approved, for us to keep in touch with you via communications such as email.
Thankyou and please email for more details if needed: