Returns & Refunds

Every customer is very important to our community, if there is anything not covered here, please don't hesitate to get in touch with your query.  

Shipping:

Our average estimated dispatch time is 0 - 3 working days. Some collections can experience delayed dispatch during peak periods.

Due to shipping large items Australia wide at competitive prices, we don't currently offer a re-delivery service. Therefore, if you are not likely to be home at the time of delivery, PLEASE CONSIDER WORKPLACE as a delivery option or advise we have permission to AUTHORITY TO LEAVE. This can be added to the notes section of your order when checking out.

We currently apply a rural shipping charge to some remote areas (calculated in checkout - prior to payment). Some rural areas we may not be able to send to & we might need to refund your order.

Returns & Refunds: 

If you change your mind after a purchase & your item is still in brand new condition & packaging, we will accept returns if we notified within 5 working days. We will need to charge a return shipping fee & will provide you with a store credit / refund.

In some cases, we may need to charge a restocking fee - please contact us for further details.

Should you receive a faulty or damaged item, we will offer you a choice of a refund, replacement or credit & we will arrange shipping. Please send photos to help us understand your concern.

Cancellation of Orders:

LDS may need to cancel your order if we are unable to provide you with your order. We will contact you should this occur.

Damaged in Transit:

Please contact with photos of your damaged packaging and items. We will investigate your concern and we will offer the best remedy dependent on circumstances, which include: repair, replacement, return, refunds or store credit / partial store credit.

Privacy:

We will not disclose any of our customer's privacy information. Customer information will only be used for the functioning purposes of our website/business and if approved, for us to keep in touch with you via communications such as email.

Thankyou and please email for more details if needed:

enquiries@lostdesignsociety.com