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SHIPPING COST: Metro from $9.95 Flat Rate*. Once collected by the courier, estimated shipping time frames are: SYD, MLB, BNE, ADL metropolitan areas: 2 - 8 business days. QLD, NSW, VIC, SA & TAS regional areas, WA & NT: 6 - 14 business days. Guide Only*
Shipping:
- Shipping from $9.99 Metro Flat Rate*
- FAST DISPATCH: Orders dispatched by warehouse 1 - 2 business days
- SHIPPING ESTIMATIONS:
- SYDNEY, MELBOURNE, BRISBANE, ADELAIDE metropolitan areas: 2 - 7 business days*
- SYDNEY, MELBOURNE, BRISBANE outer metropolitan/regional areas: 4 - 8 business days*
- QLD, NSW, VIC, SA & TAS regional areas: 6 - 12 business days
- WA & NT: 7 - 14 business days*
- *The above transit times apply as a general guide, refer to business days & do not include day of pick up.
Change of Mind Returns:
- Accepted within 30 days if returned in new condition
- $30 minimum return shipping fee* per item
- Fee can be SIGNIFICANTLY HIGHER
- You can contact us for a quote Pre-Purchase enquiries@lostdesignsociety.com
- 10% restocking fee per item
- Orginal Shipping Fee is not refunded
- Store Credit is provided if return is approved
Exchanges:
We accept exchanges.
- The same cost as returns mentioned above applies.
- A new shipping charge as per the shipping fee for your area will apply
We would suggest measuring your space with a tape measure and laying down some sheets/masking to try and gain some perspective. We encourage at least the bottom of a couch and legs to be on the rug if going in a living room, to help make a room feel spacious, expansive and welcoming, as opposed to a floating/choppier look, a smaller rug can create.
Ideally, if budget permits, you may want to consider a rug big enough to fit all legs of the furniture to rest on it. There other factors to consider with sizing for other rooms & areas. Whilst we offer sizing tips, the final decision is with the customer & our returns policy applies.
Please contact us for free styling & size advice.
MEASUREMENTS
Measurements may vary by 2-3%. Returning a rug due to such size variance is classified as a change of mind return and our terms & conditions apply. Returning a rug outside of our 30 day returns window due to incorrect size is not possible.