Terms & Conditions

Every customer is very important to our community, if there is anything not covered here, please don't hesitate to get in touch your query.  

 

Shipping:

Estimated delivery time: Estimated shipping time is currently 7-14 days but we are working on making this faster! 

We encourage you to consider your place of work as a delivery option so that your beautiful new treasures can be well received. Please advise if "leave at doorstep" or "leave with reception" is a delivery option.

Due to very high shipping costs to rural areas, we may at times need to review an order to a rural before we can dispatch. In some cases, we may need to apply a surcharge for shipping to rural areas & will get in touch if needed.

 

Damaged in Transit:

Please contact with photos of your damaged packaging and items. We will investigate your concern and we will offer the best remedy dependent on circumstances, which include: repair, replacement, return, refunds or store credit / partial store credit.

Privacy:

We will not disclose any of our customer's privacy information. Customer information will only be used for the functioning purposes of our website/business and if approved, for us to keep in touch with you via communications such as email.

Thankyou and please email for more details if needed:

enquiries@lostdesignsociety.com